Cancel whenever you want. Charged periods are not refunded.

Before anything is charged: the trial

A new account starts with a 7-day trial. A card is required to start it, but nothing is charged during the trial: the first charge happens when it ends. If you cancel before then, nothing is charged.

We recommend using those days to connect your channels and add your team: that is how you find out whether PAWWER works for you before paying.

How to cancel

Inside PAWWER: My company → Your plan and credits → Cancel subscription. You can also do it from Dodo’s portal, which you open from that same screen, or by writing to cuentamelo@pawwerapp.com from the email that administers the account.

Cancellation takes effect at the end of the period you already paid for. There is no penalty, no minimum term and no retention call.

What happens when you cancel

You keep using PAWWER normally until the last day of the paid period. After that, the account loses access to the paid service and no further charges are made.

Export whatever you want to keep before that date: your contacts download as CSV from the Contacts screen. Data is retained and deleted as described in the privacy policy.

Refunds

We do not refund periods already charged, in full or pro rata, including where you did not use the service during that month. The model is monthly with no minimum term: if something does not work for you, cancel and you stop paying from the next month.

Extra credit packs are one-time payments and are not refunded either, whether or not you used them. They do not expire while your account is active; if you close it, unused credits are lost.

We do fix what went wrong: a duplicate charge, a charge after you cancelled, a charge to an account that is not yours, or a charge for an amount different from your plan. Write to us and we will sort it out.

Dodo Payments, as the seller of record for the transaction, may resolve a request or a dispute under its own terms, even where our policy says otherwise.

This policy does not remove your statutory rights

If the law in your country gives you a right of withdrawal, cancellation or refund — for example Mexico’s consumer protection law or EU and UK consumer rules — that right prevails over this policy and you can exercise it by writing to us.

We also do not limit what is due when the service was not provided, was charged without your authorisation, or where there was an error on our side.

Plan changes

You can upgrade or downgrade at any time from My company. On an upgrade, the prorated difference for the rest of the month is charged today; on a downgrade, the credit is applied to your next charges. Dodo calculates the exact amount and shows it to you before you confirm.

How to get help

Write to cuentamelo@pawwerapp.com or call 662 457 3306. We reply during business hours in Sinaloa, Mexico, usually the same day. Include the email that administers the account and the date of the charge: that is how we find it fastest.

AI-generated content and copyright

AI-generated content. Pawwer uses AI tools to generate text, images and videos. Under copyright law in Mexico and other jurisdictions, including the United States, protection is granted to works created by people. Content generated entirely by AI may therefore be ineligible for registration or copyright protection, and Pawwer does not guarantee exclusivity. Human creative contributions (substantial editing, selection, arrangement or integration into a larger work) may be eligible for protection. Users are responsible for reviewing generated content before publishing and verifying that it does not infringe third-party rights, trademarks or applicable advertising rules.